Causes and solutions for Amazon Echo error code “6:1:103:10:3”

Causes of Error Code “6:1:103:10:3”

Amazon Echo’s error code “6:1:103:10:3” is displayed when there is an issue related to the Wi-Fi connection.

The following causes can be considered.

• Poor Wi-Fi network connection
• Incorrect password entry
• Network congestion or interference
• Temporary malfunction of the Echo device

How to Fix Error Code “6:1:103:10:3”

1. Check Wi-Fi Connection
   • Verify the Wi-Fi password and ensure it is entered correctly.
2. Reconnect to Wi-Fi
   • Reconnect to Wi-Fi and re-enter the password.
3. Restart the Echo Device
   • Restarting the Echo device itself may resolve the issue.
     The method to restart varies based on the device type.
     • Device restart methods
       • Echo Dot (3rd Gen): Press and hold the action button for 25 seconds
       • Echo Dot (2nd Gen): Press and hold the volume off button and volume down button simultaneously for 20 seconds
       • Echo: Press and hold the volume off button and volume down button simultaneously for 20 seconds
       • Echo Plus (1st Gen): Press and hold the small reset button on the back for more than 8 seconds
       • Echo Plus (2nd Gen): Press and hold the volume up button and mute button simultaneously for more than 20 seconds
       • Echo (Spot, Show): Go to settings → Device options → Reset to factory defaults
4. Restart the Alexa App
   • Completely close the Alexa app and restart it to attempt the setup.
5. Improve Network Environment
   • Attempt to improve the network environment by restarting the Wi-Fi router or moving the Echo device closer to the router.
6. Restart the Smartphone
   • Try restarting the smartphone on which the Alexa app is installed.

If the issue is not resolved after trying the above steps, it is recommended to contact Amazon customer support. Professional support can provide a more detailed diagnosis and solution.